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Call Us (323) 633-5333

Return Policy

Items purchased online may be returned or exchanged by mail within 30 days of the purchase date with the exception of made-to-order items. Custom, made to order items are final sale. Return items must be in unworn, original condition. Shipping & Handling fees are non-refundable.

All returns require a Return Authorization. Please contact us by e-mail at returns@girlsgonebiker.com or by telephone at (323) 633-5333 to get a Return Authorization. Returns without a receipt and Return Authorization cannot be processed. 

RETURNS BY MAIL
Mail returns require 10-12 business days to process. Merchandise is to be securely packed in the original packaging, if possible, removing all extra labels from the outside of the package. Please enclose a copy of the original shipping receipt. All return shipping charges must be prepaid. No C.O.D. deliveries will be accepted. Packages are to be shipped through a traceable shipping method. Retain the return tracking number for your records. For faster processing please e-mail the tracking number to orders@girlsgonebiker.com. Send all return packages to the following address: Girls Gone Biker, 8843 192nd St., Hollis, NY 11423.

Refunds will be given within 30 days of receipt of the returned merchandise, provided the merchandise is in its original condition. If we provide a return label to you, we may deduct return shipping charges from your refund. Customers will be notified via email when the return has been processed and a credit has been issued to the original form of payment. 

EXCHANGES BY MAIL
To expedite your exchange, please call us at (323) 633-5333. After receiving an Exchange Authorization, follow the instructions for returning your item by mail. Once your original merchandise has been received, we will process the exchange and ship out your new order. Under certain circumstances shipping charges may apply.

WRONG ITEM, COLOR, SIZE
If we shipped you the wrong item, please contact us immediately at (323) 633-5333. Before you call, please have your invoice number available. Please be prepared with a detailed description of the differences between the item you ordered and the item you received.

INTERNATIONAL ORDERS
All import costs, tariffs or customs duties on merchandise purchased are the sole responsibility of, and must be paid by, the customer. Girls Gone Biker cannot provide information or estimates on these costs.

RETURN POLICY FOR ITEMS PURCHASED AT THE GIRLS GONE BIKER BOOTH
Items purchased from the Girls Gone Biker booth during a show or event are usually considered Final Sale; however, Even Exchanges will be considered on an individual basis. Merchandise must be unworn and in its original condition.

Please contact us at (323) 633-5333 to discuss eligibility for an Even Exchange of your item. If an Even Exchange is approved, customer must pay all shipping charges on items exchanged by mail. After receiving an Exchange Authorization, follow the directions for returning your item by mail.