Items purchased online may be returned or exchanged by mail within 30 days of the purchase date with the exception of Vintage Wooden Signs. Vintage Wooden Signs are custom printed so they are final sale and non-returnable. Returns must be made with the original receipt and merchandise must be unworn and in its original condition. All returns require a Return Authorization. Please contact us by e-mail at firstname.lastname@example.org or by telephone at (323) 633-5333 to get a Return Authorization. Before you call, please have your invoice number available. Returns without a receipt and Return Authorization cannot be processed. Shipping & Handling fees are non-refundable.
RETURNS BY MAIL
Mail returns require 10-12 business days to process. Refunds will be given within 30 days of receipt of thereturned merchandise, provided the merchandise is in its original condition. Customers will be notified via email when the return has been processed and a credit has been issued to the original form of payment. Merchandise is to be securely packed in the original packaging, if possible, removing all extra labels from the outside of the package. Please enclose a copy of the original shipping receipt. All return shipping charges must be prepaid. No C.O.D. deliveries will be accepted. Packages are to be shipped through a traceable shipping method. Retain thereturn tracking number for your records. For faster processing please e-mail the tracking number to email@example.com. Send all return packages to the following address:
Girls Gone Biker, PO Box 215, Glendale, CA 91209-0215
EXCHANGES BY MAIL
To expedite your exchange, please call us at (323) 633-5333. After receiving an Exchange Authorization, follow the instructions for returning your item by mail. Once your original merchandise has been received, we will process the exchange and ship out your new order. Under certain circumstances shipping charges may apply.
WRONG ITEM, COLOR, SIZE
If we shipped you the wrong item, please contact us immediately at (323) 633-5333. Before you call, please have your invoice number available. Please be prepared with a detailed description of the differences between the item you ordered and the item you received.
All import costs, tariffs or customs duties on merchandise purchased are the sole responsibility of, and must be paid by, the customer. Girls Gone Biker cannot provide information or estimates on these costs.
RETURN POLICY FOR ITEMS PURCHASED AT THE GIRLS GONE BIKER BOOTH
Items purchased from the Girls Gone Biker booth during a show or event are usually considered Final Sale; however, Even Exchanges will be considered on an individual basis. Merchandise must be unworn and in its original condition.
Please contact us at (323) 633-5333 to discuss eligibility for an Even Exchange of your item. If an Even Exchange is approved, customer must pay all shipping charges on items exchanged by mail. After receiving an Exchange Authorization, follow the directions for returning your item by mail.